Terms

Terms of Service

Last updated: 21 May 2026 · Version 2.0 (draft, pending legal review)

These Terms govern your firm's use of the Amaea platform. They sit alongside the Privacy Notice (data processing) and the Data Processing Agreement (DPA) every customer signs at onboarding. This version is a draft pending legal review ahead of the September 2028 public launch; design-partner contracts during the pre-launch period are governed by the bespoke agreement signed at the start of the engagement, not by these standard terms.

1. Acceptance

By using Amaea you agree to these Terms on behalf of your firm. If you do not have authority to bind your firm, do not use the platform. If you do not agree to these Terms, do not use the platform.

2. The service

Amaea provides a cloud-based FCA compliance tracking platform for UK-authorised IFA firms and their network principals. We are a data processor; your firm remains the data controller for all client personal data processed through the platform, governed by the DPA.

3. Subscription and billing

Subscriptions are billed monthly or annually at your option. Annual plans are billed in advance and include the discount published on the pricing page.

Cancellation takes effect at the end of the current billing period.
No refunds are issued for partial billing periods.
Price changes are notified at least 30 days in advance and take effect on the next renewal.
A minimum 3-month commitment applies after the 30-day free trial (post-launch).

4. Your responsibilities

You are responsible for:

Ensuring your use of Amaea complies with FCA rules applicable to your firm.
The accuracy and legality of the data you enter or upload to the platform.
Maintaining the security of your account credentials and enabling MFA for users with admin or compliance roles.
The acts and omissions of your users, including any third-party advisers you give access to.

Amaea is a compliance management tool, not a compliance guarantee. The platform supports your compliance officers' work; it does not replace their judgment. Nothing in the product or these Terms constitutes legal or regulatory advice.

5. Acceptable use

You may not, and may not permit any user to:

Use the platform to process personal data for purposes outside the FCA-regulated activity scope agreed at onboarding.
Upload malware, attempt to compromise the platform's security, or interfere with other firms' tenants.
Reverse-engineer, decompile, or scrape the platform beyond standard API use within the limits of your subscription.
Resell, sublicense, or provide the platform as a service to third parties without a written reseller agreement.
Use the platform to generate or distribute content that breaches UK law (defamation, IP infringement, illegal content).

We may suspend access to accounts or features that breach this section while we investigate, with notice to your firm admin where reasonably practicable.

6. Intellectual property

Platform IP: The Amaea platform, including the AI assistant, FCA-handbook corpus structure, dashboards, and reports, is owned by Amaea Ltd. Your subscription grants you a non-exclusive, non-transferable right to use it for your firm's regulated activity.
Customer data: All client records, documents, and audit-trail data you put into the platform remain your firm's property. Your firm grants Amaea a limited licence to process this data solely to provide the platform under the DPA.
Feedback: Any suggestions, feature requests, or bug reports you provide may be used by Amaea to improve the platform without compensation.

7. Service-level commitment

For post-launch production subscriptions:

Target uptime: 99.5% measured monthly, excluding planned maintenance windows.
Planned maintenance: announced at least 48 hours in advance and scheduled outside UK business hours where feasible.
Incident notification: P1/P2 incidents notified to firm admins via email and in-app within 60 minutes of detection.
Status page: available at status.amaea.co.uk (launching pre-public-release).

During the design-partner and Founders Programme phase (pre-launch), service-level commitments are governed by the bespoke agreement and may be lower while the platform is iterating.

8. Suspension and termination

Either party may terminate the subscription:

For convenience: at the end of any billing period, on notice given before that period ends.
For material breach: after written notice and a 30-day cure period.
Immediately: if the other party becomes insolvent, enters administration, or ceases trading.

Amaea may suspend access without prior notice if continued access poses a material risk to the platform's security, to other customers, or to compliance with applicable law. We will notify your firm admin as soon as practicable after suspension.

9. Confidentiality and training-data carve-out

Each party will keep the other's confidential information confidential and use it only to perform under these Terms.

We do not use customer data to train AI models. Anthropic (Claude API) and Voyage AI (embeddings) are called per request only; zero-data-retention is enabled or being enabled with each vendor (see Privacy Notice §5). We never use customer firm data, client records, or audit-trail content to train Amaea's own models or any third party's foundation models.

10. Sub-processors

A current list of sub-processors is maintained at amaea.co.uk/security and in Privacy Notice §5. Material changes (new or replaced sub-processors) are notified to firm admins by email at least 30 days in advance. Customers may object in writing within 30 days; if objection cannot be resolved, the customer may terminate without further charge.

11. Data ownership, export, and retention

Your client data remains yours throughout and after the subscription.

Export on demand: firm admins can self-serve export at Settings → Data Export at any time.
Export on termination: we provide a full data export within 30 days of subscription end if requested.
Deletion timing: we permanently delete client records and most processing data within 90 days of subscription end.
Audit-log retention: the compliance audit log is retained for 7 years from last activity to align with SYSC 9, with the firm link nulled on firm deletion. This is required by FCA record-keeping rules and survives termination.
Pension-transfer cases: retained for 10 years where applicable per FCA expectations.

See Privacy Notice §7 for the full retention schedule by data category.

12. Indemnification

By Amaea: we will defend your firm against third-party claims that the Amaea platform, used as intended within these Terms, infringes a third party's UK intellectual property rights, and will pay damages or settlement amounts awarded by a court of competent jurisdiction (subject to the liability cap in §13).

By you: you will defend Amaea against third-party claims arising from (a) your firm's breach of these Terms or applicable law, (b) the content or legality of data you put into the platform, (c) advice given by your firm to its clients (whether or not the platform was used in providing that advice).

Each party must notify the other promptly of any claim and cooperate in defence. The indemnifying party controls defence and settlement.

13. Liability

Amaea's total aggregate liability under or in connection with these Terms in any 12-month period is limited to the fees paid by your firm to Amaea in that period.

Neither party is liable for indirect, consequential, or special losses, including loss of profit, loss of business opportunity, or loss of reputation, except where liability cannot be limited by law (death, personal injury, fraud, fraudulent misrepresentation).

Amaea is specifically not liable for regulatory findings, FCA fines, FOS awards, or enforcement actions arising from compliance gaps identified, missed, or mis-prioritised by the platform. Your firm retains final responsibility for FCA compliance.

14. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control: natural disasters, war, terrorism, government action, industrial action affecting third parties, internet or infrastructure outages affecting our sub-processors, or pandemic-related restrictions. The affected party will notify the other promptly and resume performance as soon as reasonably practicable.

15. Changes to these Terms

We may update these Terms when our service changes materially: new features that require additional consent, pricing structure changes, sub-processor changes, or regulatory requirements. Material changes are notified to firm admins by email at least 30 days in advance. Continued use after the effective date constitutes acceptance. The current version's date and version number are shown at the top of this page.

16. Survival

Sections that by their nature should survive termination do so, including: §6 (Intellectual property), §9 (Confidentiality), §11 (Data ownership, export, retention, including the 7-year audit-trail obligation), §12 (Indemnification), §13 (Liability), §17 (Governing law).

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Each party submits to the exclusive jurisdiction of the English courts for any dispute arising out of or in connection with these Terms.

18. Version history

Version	Date	Change
2.0 (draft)	21 May 2026	Substantial expansion ahead of public launch: acceptable use, IP ownership, SLA, suspension grounds, confidentiality + training-data carve-out, sub-processor warranty, indemnification, force majeure, survival, version history. Draft pending legal review.
1.0	May 2026	Initial brief Terms covering acceptance, service, subscription, responsibilities, data ownership, liability, governing law.

These Terms are a draft pending legal review ahead of the September 2028 public launch. Pre-launch design-partner contracts are governed by the bespoke agreement signed at the start of the engagement. Questions: hello@amaea.co.uk.